Contact Animal Services immediately by calling (915) 842-1000. Your call we be
transferred to a Customer Service Clerk. If you call after hours, please leave a
message and your call will be returned as soon as possible.
Your pet may have ended up at the shelter through various ways. Either a citizen
turned in your pet to the shelter or the animal was impounded by an Animal Control
Officer (ACO).
You will need to visit the shelter at 5001 Fred Wilson to reclaim your pet. You may
claim your pet 10:30a.m. – 6:00 p.m. Monday through Saturday. You will need proof
of ownership to reclaim your pet. Bring a form of identification and proof of
ownership. Preferred proof is a copy of the rabies vaccination.
The preferred proof of ownership includes the rabies vaccination certificate.
However, we may accept grooming receipts or veterinarian office receipts with
description of the animal. If ownership is not established, we ask that you proceed
with the adoption process.
The cost of impoundment is $45. There is also a $10 handling fee for each day your
pet is at the shelter. Your pet will need to leave the shelter in compliance with the
animal ordinance.
Yes, the animal ordinance requires that all dogs, cats and ferrets be microchipped,
vaccinated against rabies and have current City registration. The fees for each of
these services are as follows: microchip $15, rabies vaccination $9 and City
registration $10.