To better serve our customers, the City’s One-Stop Shop consolidates the process of land development and permitting assistance into a single location. The One-Stop Shop is the primary intake point for land development, building permitting and most business licensing applications. It is also a primary payment location for all building and over-the-counter construction permits, as well as most other City applications and licenses.
Representatives from the Planning and Inspections Department, as well as other City departments involved in the development process, are available at our information counters to answer questions and offer guidance and assistance during the design, review and inspection phases of the development process.
The One-Stop Shop is located in the City 4 Building at 811 Texas Ave. and is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Our call center staff are also available Monday through Thursday 7:00 a.m. to 6:00 p.m. and Friday 8:00 a.m. to 5:00 p.m. to answer your permitting questions and can redirect your call to appropriate staff within the department. To speak with one of our representatives, call (915) 212-0104 or email us at OSSHelp@elpasotexas.gov.