The City of Evanston has contracted Metropolitan Tenants Organization (MTO) and Lawyers Committee for Better Housing (LCBH) for residents and landlords needing assistance with landlord-tenant issues. MTO is assisting through its hotline and Evanston’s 311 system. MTO's hotline number is 773-292-4988. The hotline has live operators Monday through Friday, from 1-5 p.m. Outside of those hours, callers can leave a message and someone from MTO will get back to them within two business days. In addition, MTO is partnering with LCBH for legal consultation services. This collaboration with LCBH will more effectively help low-income tenants avoid displacement through free legal representation in eviction cases and illegal lockouts.
MTO will be holding office hours at the Evanston Public Library (1703 Orrington Ave) to assist residents with landlord-tenant inquiries every Friday, from 2-6 p.m. Please call 311 for questions by dialing 3-1-1 or 847-448-4311. You may also submit your questions through a "Landlord/Tenant Inquiries" service request here: https://www.cityofevanston.org/how-to-/311/submit-a-request
The City Attorney cannot interpret the ordinance as that would constitute legal advice.