The City of Evanston has approximately 14,400 metered water accounts. The water meters are connected to radio transmission devices (MIUs) which reads the meter every hour of every day and transmits once a day to the Water Deparmtent. Meter readings are then loaded into the billing system bi-monthly for billing and processing. To report a damaged/faulty water meter, submit a "Water Meter" service request on the City's website: https://www.cityofevanston.org/how-to-/311/submit-a-request or call 311.